Privacy Policy

1. Introduction

Context Indexer (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered content intelligence platform and related services.

2. Information We Collect

Personal Information

• Account information (name, email address, password)
• Profile information (optional profile details)
• Billing information (payment method, billing address)
• Communication preferences and support interactions

Usage Information

• Content sources you add and monitor
• Content accessed and retrieved through our services
• Chat conversations with our AI chatbots
• MCP server usage and request patterns
• System usage analytics and performance metrics

Technical Information

• IP address and device information
• Browser type and version
• Access times and session duration
• Log files and error reports

3. How We Use Your Information

We use your information to:

• Provide and maintain our content intelligence services
• Process and transcribe audio/video content you specify
• Generate embeddings and enable semantic search
• Operate chatbots and MCP server endpoints
• Send notifications about new content and system updates
• Process billing and manage your subscription
• Provide customer support and respond to inquiries
• Improve our services and develop new features
• Ensure security and prevent fraudulent activity
• Comply with legal obligations

4. Content Processing and Storage

When you add content sources to monitor, we:

• Automatically fetch content from your specified URLs
• Extract and store text content for processing
• Transcribe audio and video content using AI services
• Generate embeddings for semantic search capabilities
• Store processed content according to your retention settings
• Make content accessible through your chatbots and MCP servers

We process only content from sources you explicitly add to your account. You are responsible for ensuring you have the right to monitor and process content from these sources.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who help us operate our services (cloud hosting, payment processing, AI transcription)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, users, or the public from harm
• Consent: With your explicit consent for other purposes

6. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Secure cloud infrastructure with industry-standard protections
• Regular backups and disaster recovery procedures

While we use reasonable efforts to protect your information, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

7. Data Retention

We retain your information for the following periods:

• Account Data: As long as your account is active or as needed to provide you services
• Source Content: Based on your retention settings, or until you delete your sources
• Chat Conversations: Until you delete them or close your account
• Legal Requirements: We may retain information longer if required by law or for legitimate business purposes

You can configure content retention periods in your account settings. When you delete your account, we will delete your personal information within 30 days, except where we must retain it for legal compliance.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request copies of your personal information
• Rectification: Request correction of inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Restrict Processing: Request limitation of how we process your information
• Data Portability: Request transfer of your information to another service
• Object: Object to our processing of your personal information
• Withdraw Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us through your account settings or our support channels.

9. International Data Transfers

Our services may involve transferring your information to countries other than your own. We ensure that such transfers comply with applicable data protection laws through appropriate safeguards such as standard contractual clauses or adequacy decisions.

10. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Third-Party Services

Our platform may integrate with third-party services (such as external content sources or AI processing services). This Privacy Policy does not cover the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the “Last updated” date. For significant changes, we may also send you a direct notification.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Through your account dashboard
• Email: privacy@contextindexer.com
• Mail: [Company Address - to be updated with actual address]

14. Regional Specific Provisions

For EU/EEA Residents (GDPR)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

For California Residents (CCPA)

If you are a California resident, you have specific rights under the California User Privacy Act, including the right to know what personal information we collect and how it is used and shared.